FAQ
Product & Quality
What materials are your products made from?
All our products are made from heavy duty 14-guage steel with a weatherproof coating.
Is my sign weatherproof? Will it fade in the sun?
Our products have a weatherproof powder coating, meaning they will not rust or fade in the sun.
Can I use your decor outdoors year-round?
Yes! Our products are made to withstand the elements for years to come.
What thickness of steel do you use?
We use 14-guage steel for all our products.
Can your door toppers be used on either side of the door?
Yes! Our door toppers are coated on both sides so they can be used on the left or right side of the door frame.
I love your door toppers, but I don’t have enough space above my door. What can I do?
No worries! Our door toppers aren’t just for doors, you can display them anywhere you like. Try them on picture frames, mirrors, bookshelves, windows, or any corner that could use a little flair. Get creative and make it yours!
Shipping & Processing
How long will it take to receive my order?
All orders ship within 1–3 business days. Once shipped, delivery usually takes 3–7 business days depending on your location.
What shipping carriers do you use?
We ship with both USPS and UPS.
Do you offer expedited shipping?
Yes! During checkout, you can choose expedited shipping to get your order faster.
Where do your products ship from?
All our products are made and shipped from Ball Ground, GA.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use it to follow your package every step of the way.
What should I do if my order hasn’t arrived yet?
If your order is delayed or hasn’t arrived, first check the tracking info. Still missing? Contact us, and we’ll help you locate it or make it right.
Orders & Returns
Can I cancel or change my order after it's been placed?
Because our products are made to order, we can only cancel or change orders if they haven’t started production yet. Contact us as soon as possible and we’ll do our best to help!
Do you accept returns or exchanges?
Since all our items are handmade and customized, we do not accept returns or exchanges. However, if something isn’t right, please reach out to us and we’ll work with you to make it right.
What if my order arrives damaged?
We take great care in packaging, but accidents happen. If your order arrives damaged, contact us right away with a photo of the damage and we’ll replace it.
Do you offer refunds for custom items?
Custom and personalized items are final sale and cannot be refunded. Please double-check all details before placing your order to ensure it’s perfect!
Installation & Care
How do I install or display my metal decor?
Check out our page on how to hang your metal art for tips on displaying your pieces!
What’s the best way to clean or maintain my piece?
Just wipe your item with a soft, damp cloth to remove dust or dirt. Our powder-coated finish protects against rust and fading, so it stays vibrant indoors or outdoors with minimal care.
Do your products come with hardware or mounting holes?
We do not include hardware, but our wall hangings have hanging holes included for easy installation. Check the product description for specifics on each item.
Get in touch
Have questions about your order, or a general enquiry?